Friday, November 23, 2012

Retirement Homes Act Residents’ Bill of Rights


The Retirement Homes Act, 2010 (Act) is new legislation for the retirement home sector in Ontario. The Act is based on the principles of consumer protection and resident safety, and it requires retirement home operators to post and adhere to a Residents’ Bill of Rights which is listed in Section 51 of the Act.

Residents’ Bill of Rights 
The Residents’ Bill of Rights is a comprehensive list of rights to which every resident of a retirement
home is entitled. The rights include:
1. The residents’ right to
• know what care services are provided and how much they cost
• be informed before fees for a care service(s) are increased
• receive notice before a care service(s) is discontinued
• receive reasonable assistance from the home to access external care providers
where the resident receives notice that the home is discontinuing a care service and
the resident indicates that he or she will continue to reside in the home
• receive reasonable assistance from the home to find alternate accommodation if
the resident receives notice that the home is discontinuing a care service and the
resident indicates that he or she will not continue to reside in the home

2. The right to apply for publicly funded care services and assessments
3. The right to be informed about and apply for care services and assessments from an
external care provider (i.e. not by the home)
4. The right to have choice of care services provided by suitably qualified and trained staff
5. The right to
• participate fully in making care decisions
• participate fully in the plan of care (e.g. development, revision and review)
• give or refuse informed consent to any treatment, care or service where consent
is required by law
6. The right not to be restrained except in keeping with the common law (i.e. permitted if
risk of serious bodily harm to self or others)
7. The right to privacy during treatment and care
8. The right to live in a safe and clean environment with dignity and respect
9. The right to have lifestyle choices respected
10. The right to raise concerns or recommend changes in policies and services without fear of
coercion, discrimination or reprisal
(This is a summary please see the Act for full text.)

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