Monday, March 12, 2012

Person Centred Care

Are these the most powerful words in healthcare?

“I’m listening.”
“What’s this like for you?”
“What’s important to you?”


“Patient-Centred Care (PCC) can mean different things for each of us, but it starts from the needs common to all of us…recognizing that we are all human and wish to be treated with respect” Donna Sherman, Advance Practice Nurse-Patient Centred Care Coach.


“If not these exact words, then the values they represent is what’s key in shifting from system-centered to patient-centered.” Jane Hollett, RN, BScN, MSc, Patient-Centred Care Project Manager University Health Network.

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