Unfortunately, their position is that if PSWs are 'trained' to deliver care, including meds, it is perfectly OK for a woman to clean a toilet and then go and determine if a man needs a ventolin capsule and mask.
This Service helps consumers address questions or concerns about any retirement residence in Ontario, including those that are not ORCA members*. This free service is funded by the Province of Ontario.
Call 1·800·361·7254 to reach an experienced Information Officer.
Reporting requirements under the Retirement Homes Act, 2010 (the “Act”) came into force on May 17, 2011. Under the Act, there is an obligation to make a report to the Registrar of the Retirement Homes Regulatory Authority (the “RHRA”) if you suspect any harm or risk of harm to a resident resulting from improper care, abuse or neglect, or unlawful conduct. There is also an obligation to report suspicions of misuse or misappropriation of a resident’s money. Residents may make a report, but the Act does not require them to.
To make a report, call the CRIS line at 1-800-361-7254